Returns
Learn how to submit an RMA and return items correctly.
RMA Process
All returns require an approved RMA (Return Merchandise Authorisation) before any product is sent back.
To submit an RMA:
- Log into your B2B account
- Navigate to My Account → RMA / Returns
- Select the relevant order and product
- Provide a fault description and supporting images (if required)
- Submit the request for review
Returns sent without an approved RMA will not be accepted.
Once an RMA is submitted:
- The request is reviewed by our support team
- Additional information or images may be requested
- If approved, return instructions will be issued
Inspection and processing timelines vary depending on the product and reason for return.
- Each approved return is issued a unique RMA number
- The RMA number must be clearly marked on all return packaging
- Products received without a valid RMA number will be rejected
RMA numbers are valid for a limited period and expire if the product is not returned within the specified timeframe.
Return conditions
All returned products must be packaged securely to prevent damage during transit.
- Products must be returned in original or equivalent protective packaging
- Items must be free from additional damage caused during return shipping
- Poorly packaged returns may be rejected or subject to handling fees
Wantech Electronics is not responsible for damage caused by inadequate packaging.
All original accessories must be included with the return.
This includes, but is not limited to:
- Cables, adapters, or power supplies
- Manuals, inserts, or bundled components
- Original packaging where applicable
Returns missing accessories may be rejected or processed with deductions.
Dead on Arrival (DOA) claims apply only to products that are non-functional upon first use.
- DOA claims must be submitted within 7 days of delivery
- Products must show no signs of use or physical damage
- DOA eligibility is subject to inspection and approval
Claims submitted outside the DOA period will be processed as standard warranty claims.
Non – returnable Items
Special order items are non-returnable and non-refundable.
This includes:
- Products ordered specifically at a customer’s request
- Items sourced from suppliers on demand
- Custom or non-stocked products
Once a special order has been confirmed, it cannot be cancelled or returned.
Consumable items are not eligible for return once supplied.
Examples include:
- Cables, adapters, or accessories subject to wear
- Items with seals, protective films, or single-use packaging
- Products affected by usage or handling
Consumables are only eligible for return in the event of an approved DOA claim.
Software products are non-returnable once opened or activated.
This includes:
- Software licenses or activation keys
- Products with broken seals
- Downloadable or digitally delivered software
Once opened or activated, software items cannot be refunded or exchanged.
Refunds and credits
Approved refunds or credits are processed after returned items have been received and inspected.
- Standard processing time: 7–10 business days after inspection
- Processing times may vary based on payment method or return type
- Customers will be notified once processing is complete
Processing timelines exclude courier transit time and public holidays.
Refunds or credits may be adjusted based on the condition of the returned item.
Deductions may apply for:
- Missing accessories or packaging
- Physical damage or signs of use
- Incomplete or non-compliant returns
Any applicable deductions will be communicated before final processing.
Restocking fees may apply to approved returns that are not related to manufacturing defects.
- Fees are calculated as a percentage of the original order value
- The applicable restocking fee is determined during inspection
- Restocking fees are deducted from the refund or credit amount
Restocking fees do not apply to approved warranty or DOA claims.
Still need help?
If you still need assistance contact one of our relevant stores closest to you and we will gladly assist with any questions you may have.
