Reseller Access
Learn how to register, manage, and update your reseller account.
Becoming a Reseller
To become a reseller, you must register for a B2B account and complete the approval process.
Registration steps:
- Create an account on the website
- Complete the reseller registration form
- Submit required business information and documents
- Await account review and approval
Access to pricing and ordering is granted only after approval.
To verify your reseller application, the following documents may be required:
- Company registration documents
- Valid business or owner identification
- VAT registration number (if applicable)
- Proof of business address or trading activity
Incomplete or incorrect documentation may delay approval.
Reseller applications are typically reviewed within 1–3 business days.
- Approval times may vary depending on application volume
- Additional information may be requested during review
- Accounts remain restricted until approval is granted
Applicants will be notified once their reseller account has been approved or declined.
Managing Your Account
Company information can be updated through your My Account area.
- Business details, addresses, and contact information can be edited
- Certain changes (company name, VAT number) may require manual review
- Changes take effect only after approval, where applicable
Keeping your company information up to date ensures accurate billing and communication
Each reseller account has a primary account holder responsible for login management.
- Passwords can be updated from the account dashboard
- Login credentials should not be shared
- Suspicious activity may result in temporary account restriction
Account security is the responsibility of the account holder.
Primary account holders can create sub-user accounts with limited access.
- Permissions can be assigned based on role (ordering, viewing invoices, etc.)
- Sub-users cannot modify core account settings unless authorised
- The primary account holder remains responsible for all activity
Permissions can be updated or revoked at any time through the account dashboard.
Ordering as a Reseller
Resellers can place bulk orders directly through the website or via quote request.
- Minimum order quantities may apply per product
- Bulk discounts are applied automatically or via approved quotes
- Large volume orders may require manual review
For custom quantities or special pricing, resellers are encouraged to request a quote.
Wholesale pricing is visible only to approved reseller accounts.
- Pricing may vary based on reseller tier or customer group
- Promotional pricing may be time-limited
- Prices are not visible to unapproved or guest users
Final pricing is confirmed at checkout or upon quote approval.
Stock levels displayed to resellers reflect current available inventory.
- Stock is not reserved until an order is confirmed
- High-demand products may sell out quickly
- Live stock visibility is provided as a guideline only
Resellers should place orders promptly to secure stock.
Account Support
If you’ve forgotten your login details, use the password reset option on the login page.
- Enter your registered email address
- Follow the reset link sent to your inbox
- Create a new password and log in
For security reasons, passwords cannot be reset manually without identity verification.
If you experience account-related issues, including access restrictions or errors:
- Confirm your account is approved and active
- Ensure payment terms and documentation are up to date
- Check for system notifications or emails
Some account issues may require manual review and cannot be resolved instantly.
For support that cannot be resolved through self-service:
- Submit a request via the contact form
- Use your registered business email when contacting support
- Include relevant order numbers or account details
Support requests are handled during business hours, and response times may vary depending on request volume.
Still need help?
If you still need assistance contact one of our relevant stores closest to you and we will gladly assist with any questions you may have.
