Within 7 Days:
Our exchange policy ends on the seventh day after the product is received.
After this period our warranty policies applies.
Faulty Product?
Our exchange policy allows a customer to exchange their product for a new one, provided the following conditions are met:
- The Goods were purchased in the last 7 days
- The warranty has not been voided (See Warranty)
In order to exercise Your right of exchange, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: https://wantechelectronics.com/contact
- By sending us an email: [email protected]
- By calling us on 011 249 9614
Our exchange policy ends on the seventh day after the product is received. After this period our warranty policies applies.
For An Exchange:
Returning the products is at your own expense. If we arrange a collection of the products from you, these costs will be deducted from the amount that will be refunded to you.
We require all products to be returned in new, saleable condition with all packaging intact. Handling fees may apply if any of the conditions are not met.
You will be credited the purchase price of the goods within 7 days following receipt of your return (less any expenses/fees).
In order to exercise Your right of return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: https://wantechelectronics.com/contact
- By sending us an email: [email protected]
- By calling us on 011 249 9614
We will credit your account no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order
Warranty Claims
After 7 Days (Warranty Claim)
Our exchange policy ends on the seventh day after the product is received.
After this period our warranty policies applies.
Warranty Period
Total Phase warrants parts and labour for six (6) months from the date of original purchase (“Warranty Period”) from Wantech Electronics or an authorized Distributor. Wantech further warrants the repaired or replaced product to be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or the remainder of the warranty period, whichever is greater.
Protection
This warranty is enforceable only by the original purchaser, is non-transferable, and expressly excludes any product that has not been purchased as new from an authorized Wantech source. Further, this warranty is only applicable in the country or territory where the product was purchased. This warranty does not apply to Wantech products that are obtained as a result of the purchase of a non-Wantech product.
Coverage
To the extent permitted by applicable law, this warranty does not apply to:
- normal wear and tear;
- damage which results from accident, abuse, misuse, neglect, improper handling, or improper installation;
- damage or loss of the product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, shipping, or abnormal working conditions;
- damage or loss of the product caused by acts of nature including but not limited to floods, storms, fires, and earthquakes;
- damage caused by operator error, or non-compliance with instructions as set out in accompanying documentation;
- alterations by persons other than Wantech or its authorized repair agents;
- products for which the product’s serial number has been tampered with or removed; counterfeit products;
- damage or loss of data due to interoperability with current and/or future versions of operating system, software, and/or hardware;
- damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption;
- damage caused by any power source not provided with the product;
- failures of the product caused by products not supplied by Wantech.
Service Procedure
If the hardware product proves defective during the Warranty Period, then upon presentation of your proof of purchase, you are entitled to return the hardware product to us for repair with new or reconditioned parts, or for replacement with a new or refurbished model that is the same or similar to the original, at the discretion of Wantech. Any returned parts or products from you that have been replaced become the property of Wantech.
In order to exercise Your right of warranty, You must inform Us of your issue by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: https://wantechelectronics.com/contact
- By sending us an email: [email protected]
- By calling us on 011 249 9614
- By visiting the store purchased from